At Pimp My Ebo, we want you to love your Ebo robot accessories. If for any reason you are not satisfied with your purchase, we’re here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging
- Returned with any included components or accessories
Custom-made or personalized items are not eligible for return, unless they arrive damaged or incorrect.
To start a return, please contact us at pimpmyebo@gmail.com with your order number and the reason for the return. We will provide instructions for sending the item back.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original method of payment within 5–7 business days.
Shipping fees are non-refundable.
Refunds will include the product cost only.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please email us at pimpmyebo@gmail.com within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect product
We will replace the item at no cost to you.
Exchanges
We currently do not offer direct exchanges.
If you need a different item, please request a refund and place a new order.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Questions?
If you have any questions about our Return & Refund Policy, please contact us at:
📧 pimpmyebo@gmail.com
